EAGAN, Minn., Sept. 3, 2014 /PRNewswire/ -- Communications technology and systems integration expert NACR is pleased to announce that Joseph Fabrizio has joined the company as Vice President of Managed Services and Maintenance Delivery effective September 2, 2014. Formerly Vice President of Global Accounts at Atos IT Services, he will be based at the NACR operations in Atlanta and report to John F. Lyons, President and CEO of NACR.
NACR is a leading global integrator of best-in-class communications solutions and services, and a trusted advisor to more than 5,500 customers ranging from small businesses to Fortune ® 100 and global enterprises. The company works closely with Avaya, Microsoft, and other technology innovators to integrate the latest hardware, software, applications, and services into end-to-end multivendor solutions for diverse markets.
"We are excited to have Joe as a member of our senior management team," said Lyons. "His skills and experience are critical to our continued growth of the maintenance and managed services business. Joe is a proven leader in integration and service delivery and an executive who puts the client first."
As Vice President of Managed Services and Maintenance Delivery, Fabrizio is responsible for customer support delivered under the NACR-branded Ovation Managed Service portfolio, the company's state-of-the-art Network Operations Centers (NOCs), and its Managed Services Support Center (MSSC) operations. He will also be integral in helping to shape the strategic direction of NACR's maintenance, managed, and hosted services moving forward.
Fabrizio has more than 25 years of experience directing global operations and comes to NACR after 17 years at Atos (formerly Siemens IT Services). As VP of Global Accounts there since 2008, he was in charge of multiple global IT Outsourcing (ITO) programs in the finance, media, telecommunications, and technology industries —delivering services in 50+ countries for 100,000 end users through a global network of employees and third-party vendors. Under his leadership, his organization expanded revenue by 7% year over year on existing accounts and won $750 million in new business over 18 months. He was appointed to the Top Talent Club and the President's Club from 2004 through 2012, and received the Chairman's Award in 2013 for closing the largest North America deal in the company's history.
"I'm thrilled to be part of NACR and to play a part in increasing our productivity while continuing to deliver the superior services and customer satisfaction for which NACR is so well known," said Fabrizio. "I also look forward working with the services team to help our employees build their skill sets and have opportunities to grow in their roles at NACR."
Fabrizio succeeds Bruce Johnson, who has moved to the new position of Vice President of Managed Services Business Development at NACR.
For more information about NACR solutions — including its comprehensive portfolio of support services — call your NACR representative or contact the company at 1-888-321-NACR (6227).
As a leading global integrator of business communications solutions and services since 1993, NACR has been a trusted advisor to more than 40% of the Fortune 100 companies, helping them use technology to enhance the collaboration, contact center, and data communication experience. We serve as a single source for consulting, implementation, project management, training, maintenance, and managed services that improve productivity, efficiency, and customer service. With a team of over 1,000 customer-focused and certified employees, we have consistently been recognized by our partners, suppliers, and customers for excellence. For more information, visit: www.nacr.com