EAGAN, Minn., Sept. 2, 2014 /PRNewswire/ -- Communications technology and systems integration expert NACR is pleased to announce that effective today, E. Bruce Johnson has assumed a new role: Vice President of Managed Services Business Development. Previously Vice President of Managed Services Delivery, he will continue to be based at the Managed Service and Support Center (MSSC) in Atlanta but will now focus on expanding sales of NACR's managed services.
NACR is a leading global integrator of best-in-class communications solutions and services, and a trusted advisor to more than 5,500 customers ranging from small businesses to Fortune ® 100 and global enterprises. The company works closely with Avaya, Microsoft, and other technology innovators to integrate the latest hardware, software, applications, and services into end-to-end multivendor solutions for diverse markets.
"Bruce is synonymous with managed services at NACR and has been integral to the creation and evolution of our maintenance and managed services practice," said R. Scott Ford, Vice President of Outsourcing and Managed Services for NACR. "While he has always played a big part in building strong customer relationships, this newly created position will allow Bruce to use his expertise more directly with customers and prospects in helping them explore the benefits of managed services."
As Vice President of Managed Services Business Development, Johnson reports directly to Ford and will be a leader in developing new managed services opportunities, as well as identifying needs among key accounts in the NACR installed base. Additionally, he will be the executive in charge of NACR's systems integrator (SI) partnership program.
Johnson has nearly two decades of experience in maintenance and managed services, and has been running managed services operations for the past 16 years. At NACR, and the helm of its Network Operations Centers (NOCs) for the past 7 years, he has helped to shape the strategic direction of the company's maintenance, managed, and hosted services. Under Johnson's leadership, NACR's annual maintenance business has had significant growth. He was also instrumental in the development and launch of NACR Ovation Managed Services in 2012. In addition, Johnson has worked to grow the services portfolio through employee development and the addition of multivendor capabilities including Microsoft, Siemens, and Cisco.
For more information about NACR solutions — including its comprehensive portfolio of managed services — call your NACR representative or contact the company at 1-888-321-NACR (6227).
As a leading global integrator of business communications solutions and services since 1993, NACR has been a trusted advisor to more than 40% of the Fortune 100 companies, helping them use technology to enhance the collaboration, contact center, and data communication experience. We serve as a single source for consulting, implementation, project management, training, maintenance, and managed services that improve productivity, efficiency, and customer service. With a team of over 1,000 customer-focused and certified employees, we have consistently been recognized by our partners, suppliers, and customers for excellence. For more information, visit: www.nacr.com