EAGAN, Minn., Nov. 16, 2011 /PRNewswire/ -- To meet the growing customer need for multivendor managed services support, solutions integration expert NACR is expanding its dedicated managed services team by adding experts in every region across the United States.
"NACR is committed to investing in strategic resources that support our customers and help them succeed," according to R. Scott Ford, Vice President of Outsourcing and Managed Services for NACR. "Offering customers in each region the support of a dedicated, knowledgeable Managed Services Expert is just one more way we are at work to help customers reap maximum benefit from their business communications."
As one of the largest Avaya channel partners worldwide, NACR (www.nacr.com) is the leading independent integrator of best-in-class communications, collaboration, and customer interaction solutions — delivering comprehensive sales, consultative, training, and technical support, as well as managed services, maintenance, and repairs. The company works closely with Avaya and other technology innovators to integrate the latest hardware, software, and applications into end-to-end multivendor solutions for diverse markets.
NACR's comprehensive portfolio of managed services provides one source for customizable and bundled solutions to support the evolving communications needs of today's businesses. The company's managed services leverage a proven methodology, two high-tech Network Operations Centers (NOCs), expert tools, and the skills of highly trained, certified professionals to proactively support complex communications infrastructures.
"On top of our expert sales and technical support, NACR's regional Managed Services Experts provide a consultative approach to helping new and existing customers align their technologies with their business strategies, protect their multivendor communications investments, and achieve maximum system reliability and performance," said Ford.
Ford himself has more than two decades of experience in Global Information Technology Outsourcing (ITO) and Application Management Services (AMS), executive sales, solution architecting, service delivery, and operations management. His leadership has resulted in over $5 billion in outsourcing sales contracts secured during his career.
Since Ford joined NACR in May 2011, the company's dedicated managed service team has expanded with the hiring of Managed Services Experts in three of its four U.S. regions:
NACR expects to fill the Managed Services Expert position in the western region before the end of 2011.
For more information about NACR and its portfolio of managed services, customers can call their NACR representative or contact the company at 1-888-321-6227 — or learn more online at www.nacr.com.
With offices nationwide, industry award-winning NACR (Eagan, MN) is a certified Avaya Platinum Channel Partner, seven-time Avaya BusinessPartner of the Year, and the leading independent integrator of best-in-class communications, collaboration, and customer interaction solutions for businesses. Its highly trained and experienced team, with more than 600 industry-recognized certifications, delivers proven, scalable, cost-effective solutions tailored to a customer's end-to-end needs, from sales through ongoing support. Using sophisticated processes, advanced tools, and two high-tech Network Operations Centers (NOCs), NACR provides comprehensive monitoring and managed services for multivendor infrastructures. And to help customers keep pace with changing technology and business needs, the NACR Center of Excellence for Learning and Development provides training and educational opportunities. For more information, call 1-888-321-NACR (6227) or visit www.nacr.com .